Make Your ClaimAll you need to make that claim

Claim with Old Mutual 

Need to claim on your Old Mutual Short-term insurance policy? You’re in the right place.
Start by identifying the type of policy you have, such as Homeowner’s Insurance, Contents Insurance, or Motor Insurance.Then, check your policy for your coverage details. Each policy has its own terms and conditions regarding what is coveredand when you can claim. Take a moment to review these details before proceeding with your claim.
Select Your Claim, Let’s Get You Covered

Select your claim type for Short-term insurance and get the support you need.

Homeowners insurance covers your buildings and all permanent fixtures
  • On houseowner insurance state if the P1 million liability
is maximum or minimum.
  • Simplify ‘sanitary ware’ e.g. Accidental damage 
to bathroom fittings, sinks, and toilets.
  • Rental up to P25,000 while house is being repaired
  • Accidental damage to bathroom fittings, sinks, and toilets.

I Need a ClaimHousehold contents insurance covers all your furniture, appliances and other personal possessions

Score big without even being an Old Mutual customer.:

  • Protects your belongings against theft and accidental damage. This cover includes gadgets like laptops, tables, mobile phone and cover is anywhere in the world

  • Free worker's compensation cover for 2 employees – ideally domestic worker and gardener

  • Free tenants liability covers up to P1,000,000.00
GI HomeContents Claim Motor insurance for your car
  • Medical expenses for passengers up to P500,000.00
  • Third-party liability
  • Cover for loss of keys up to P5,000.00
  • Windscreen and glass damage

GI Motor ClaimClaims made easyIt can be daunting to claim if you don't know what documents you need or where to send them. Below, you'll find all the information you need to submit your claim.

    Click "Claim Now" and follow the four-step process:

    1. Fill in essential personal and policy details

    2. Describe the incident (what happened, when, and where)

    3. Upload relevant documents

    4. Submit your claim online

    You can also contact us via email: botclaimsdept@oldmutual.co.bw or call +267 3995701 for assistance.

    Required documents depend on the type of claim:

    Homeowners/Home Contents Insurance

    • Certified copy of ID or passport
    • Police report (for theft, burglary, or malicious damage)
    • Two repair/replacement quotes
    • Photos of the damage (if available)

    Motor Insurance

    • Certified copy of ID or passport
    • Driver’s license
    • Police report or accident reference number
    • Two repair quotes
    • Vehicle registration documents
    • Photos of the vehicle damage
    • Submit the claim with available documents.
    • You may send the remaining documents later — your claim will be assessed once all items are received.

    Claims are typically processed within 7 to 14 working days once all documentation is received.

    Yes. Please wait for written confirmation or approval from our claims team before proceeding with any repairs or replacements.